Billing

Operayde billing is deliberately unexciting. A predictable monthly price, optional add-ons, and a few usage rollups so you can see where the time has gone.

Line items

• Appliance lease — the tier price for each enrolled appliance.
• Fleet service — included in the lease; shown as a zero-dollar line item for clarity.
• Optional add-ons — e.g. extended-retention audit, HA pair for a Pro.
• Support credits — any credits from SLA misses or goodwill.

Usage rollups

The appliance emits a signed usage rollup every hour. The central plane aggregates rollups into per-day and per-month views that you can inspect:

• Requests per model family
• Tokens in / tokens out
• Peak concurrent users
• OPA denial counts

Rollups are for visibility, not billing. We don’t charge per token, period — the tier price is the tier price.

Invoices

Invoices are generated on the 1st of each month covering the prior month. You can download PDF or CSV from Billing → Invoice history.

Payment

We default to SEPA direct debit (EU tenants) or bank transfer (UAE tenants). Card payments are possible on request; there’s a 1.5% surcharge to cover processor fees.

Disputes

If a line item looks wrong, open a ticket from the invoice row. We respond within two business days and freeze the disputed amount until resolved.