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Eleven functions, one delivery scorecard

A function is delivered when its agent receives work, acts in a system of record, runs event-driven playbooks, is governed and is measured. This table shows each pack against those five criteria.

Eleven functions, one delivery scorecard
FunctionReceives workActs in systemsRuns playbooksGovernedMeasuredScorePolicy posture
ITMetPending live vendor verificationMetMetMet4/5Writes to production systems need approval
FinanceMetPending live vendor verificationMetMetMet4/5Amount and counterparty thresholds
Customer careMetPending live vendor verificationMetMetMet4/5Consent for opt-in channels, disclosure, approvals for commitments
SalesMetPending live vendor verificationMetMetMet4/5Consent for opt-in channels, disclosure, approvals for commitments
HRMetPending live vendor verificationMetMetMet4/5Assist-only: a person decides every action
LegalMetPending live vendor verificationMetMetMet4/5Nothing reaches a counterparty without a lawyer
ComplianceMetPending live vendor verificationMetMetMet4/5Read-mostly
OperationsMetPending live vendor verificationMetMetMet4/5Amount and counterparty thresholds
MarketingMetPending live vendor verificationMetMetMet4/5A person publishes all content
R&DMetPending live vendor verificationMetMetMet4/5Read-mostly
StrategyMetPending live vendor verificationMetMetMet4/5Read-only

Acts in systems turns to met when a connector passes its contract test against the vendor's sandbox. HR agents install disabled and stay assist-only.

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